Room Discrepancies occur when the information for a given room varies between the Front Desk's records and the Housekeeping staff's logs. Some examples of such variations are as follows:
1. Status kamar
1. Room status
Perbedaan status kamar disini terjadi ketika pada data status kamar yang diberikan oleh Front Office department berbeda dengan apa yang dilihat langsung oleh Housekeeping. Contohnya di data Front Office kamar nomor 1409 statusnya adalah Vaccant Clean, nah ketika housekeeping mengecek kamar tersebut ternyata kamar tersebut berisi tamu atau Occupied Dirty.
When the room status information provided by the Front Desk differs from what Housekeeping observes on the ground, we have a room status discrepancy. If room 1409's status is listed as "Vacant Clean" in the front desk's database but the room is actually "Occupied Dirty" due to the presence of guests, then housekeeping has made a mistake.
2. Jumlah tamu yang menginap
2. Accommodated Guests
Biasanya ini sering terjadi di hotel. Dalam data reservasi tamu, jumlah tamu yang akan menginap hanya 2 orang. Tetapi ketika sudah sampai di hotel dan menempati kamar, housekeeping menemukan bahwa yang menginap adalah 3 orang. Ini sangat perlu diperhatikan dan ditindak lanjuti, karena disebagian hotel max of person yang menginap hanya 2 orang saja, dan jika lebih dari itu maka akan dikenakan biaya tambahan.
That sort of thing frequently occurs in hotels. There will only be two guests total, according to the booking information. However, when they checked in and took up residence in the room, housekeeping discovered that there were in fact three people present. Because some hotels have a two-person maximum and charge extra for extra guests, this is something that must be thought out and followed up on.
Biasanya seorang Head Department Front Office dan Housekeeping akan membuat yang namanya Discrepancies Report, dan laporan ini wajib diserahkan sebelum jam 12.00, hal ini supaya para leader/ manager bisa melakukan pemeriksaan kamar sebelum tamu-tamu check out lalu memastikan bahwa kamar terjual dengan benar dan tidak ada masalah pada kamar sehingga menyebabkan kamar ditahan ataupun masalah pada system di front office.
To ensure that rooms are sold correctly and that there are no problems with the system at the front office, the head of the front desk and the head of the housekeeping department will typically make a Discrepancies Report, and this report must be submitted before 12.00.
Berikut ini Biasanya yg terjadi dalam discrepancy report
In a typical discrepancy report, the following occurs:
Biasanya ini sering terjadi di hotel. Dalam data reservasi tamu, jumlah tamu yang akan menginap hanya 2 orang. Tetapi ketika sudah sampai di hotel dan menempati kamar, housekeeping menemukan bahwa yang menginap adalah 3 orang. Ini sangat perlu diperhatikan dan ditindak lanjuti, karena disebagian hotel max of person yang menginap hanya 2 orang saja, dan jika lebih dari itu maka akan dikenakan biaya tambahan.
That sort of thing frequently occurs in hotels. There will only be two guests total, according to the booking information. However, when they checked in and took up residence in the room, housekeeping discovered that there were in fact three people present. Because some hotels have a two-person maximum and charge extra for extra guests, this is something that must be thought out and followed up on.
Biasanya seorang Head Department Front Office dan Housekeeping akan membuat yang namanya Discrepancies Report, dan laporan ini wajib diserahkan sebelum jam 12.00, hal ini supaya para leader/ manager bisa melakukan pemeriksaan kamar sebelum tamu-tamu check out lalu memastikan bahwa kamar terjual dengan benar dan tidak ada masalah pada kamar sehingga menyebabkan kamar ditahan ataupun masalah pada system di front office.
To ensure that rooms are sold correctly and that there are no problems with the system at the front office, the head of the front desk and the head of the housekeeping department will typically make a Discrepancies Report, and this report must be submitted before 12.00.
Berikut ini Biasanya yg terjadi dalam discrepancy report
In a typical discrepancy report, the following occurs:
- Kamar stay over, sudah dibersihkan keesokannya saat di check di dalam kamar tidak ada barang tamu dan kamar tetap bersih - di sebut ONL status HK : OC dan FO : OD There were no signs of previous guests and the room was spotless when we checked in the following day (designated as ONL status HK: OC and FO: OD).
- Kamar stay over, sudah dibersihkan keesokannya saat di check di dalam kamar ada barang tamu dan kamar tetap bersih - di sebut Sleep Out Status HK : OC dan FO : OD There were guest belongings and the room was kept clean; this status was called Sleep Out Status; the codes for it were OC for HK and OD for FO
- Di dalam kamar ada tamu tetapi di system tidak tercatat biasanya lupa di check in kan - Status di HK OD - di FO VCI It is possible that guests are present but not being recorded by the system; this happens frequently when guests forget to properly check-in - (found in HK : OD and FO: VCI )
- Kamar VCI lalu di check di dalam kamar tidak ada tamu tapi di system tercatat ada - Biasanya di sebut No SHow, karena tamu tidak datang dan tetap di charge di FO Status HK : VC dan FO : OD Then, a check is made using VCI even though there are no guests present in the room; this is known as a "No Show," or no show, check because guests are still charged full price for a room even if they don't show up. Official HK Rank: VC; Official Foreign Office Rank: OD